Policies at So Delight

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. Read the following section on how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the transactions and orders made through our website.

In addition, we collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  4. To comply with any applicable laws and regulations. 

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our delivery is hand-to-hand delivery to maintain the quality of our products safely to the address you provide; 1-3 business days is the usual timeframe for delivery. We also provide pickup in Hunter's Creek.

Replace/Refund Policy

We don't offer returns as all our products are freshly made and delivered door-to-door to maintain it's freshness.

In case of any wrong order sent, damaged packaging, or anything wrong with our products, please contact us right away; by chat on the website, email, or call us directly and we will gladly replace your order with a new one free of charge or a refund at the moment we speak; we would agree on a solution. Our main goal is the satisfaction of our customers.